Terms & Conditions

Last updated: October 2026 · Version 2.7

Mentorify Ltd · Registered in England and Wales · Burbage Close, London, SE1 4EW · info@mentorify.co.uk

Please read these Terms carefully. These Terms are split into three parts: Part 1 covers our digital Guides, Part 2 covers our Tutoring Services, and Part 3 covers our free Webinars. By purchasing a Guide, booking a tutoring session, or signing up for a webinar, you confirm that you have read, understood, and agreed to the relevant Part of these Terms in their entirety.

1. Definitions

"Company", "we", "us" means Mentorify Ltd. "Guide" or "Product" means any digital educational guide purchased through mentorify.co.uk. "Tutoring Services" means the 1:1 tutoring, coaching and consultation services described on our Tutoring page. "Tutor" means an independent individual engaged by Mentorify to deliver Tutoring Services. "Client" means the individual (typically a parent or guardian) who submits an enquiry or booking for Tutoring Services, whether for themselves or on behalf of a Student. "Student" means the individual receiving tutoring, who may or may not be the same person as the Client. "Webinar" means any live or waitlisted session offered under the @selfmademedics x Mentorify collaboration. "You" means the individual who completes a purchase, booking, or sign-up. "Licence" means the personal, non-exclusive, non-transferable right to access a Guide granted upon purchase.

Part 1 - Digital Guides

2. The Licence

Upon receipt of full payment, we grant you a single-user, personal, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and read the purchased Guide solely for your own personal, non-commercial use. This Licence is granted to you personally and may not be transferred, assigned, or shared with any other individual or entity. All intellectual property in the Guides remains the exclusive property of Mentorify Ltd.

3. Permitted and Prohibited Use

You may access and read the Guide through your personal account on any device you personally own. You must not:

Important: Each Guide contains unique identifying information associated with your purchase. If Guide content is found to have been distributed without authorisation, we will identify the source account. Unauthorised distribution constitutes copyright infringement and breach of contract. We reserve the right to pursue all available legal remedies including damages, injunctive relief, and recovery of legal costs.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials. You must not share your password with any person. Notify us immediately at info@mentorify.co.uk if you become aware of any unauthorised use of your account. We reserve the right to terminate accounts found to be shared or used in breach of these Terms without notice and without refund.

5. Order Process

A binding contract is formed when we confirm your payment and send you account access. We reserve the right to refuse any order at our sole discretion.

6. Pricing and Payment

All prices are as displayed at the time of purchase. Payment is processed securely by Stripe. We do not store your payment card details. For purchases in currencies other than GBP, the exact amount charged depends on your bank's exchange rate.

7. Consumer Rights and Refund Policy

Under the Consumer Contracts Regulations 2013, you normally have a 14-day right to cancel. Because a Guide is digital content that you can access straight away, at checkout we ask you to tick a box confirming that you want immediate access and that you understand you will lose your right to cancel once access begins. We confirm this in your order confirmation email. If you tick that box, the 14-day right to cancel no longer applies once your access begins (Regulation 37 of those Regulations).

This does not affect your other legal rights. Under the Consumer Rights Act 2015, a Guide must be as described, of satisfactory quality and fit for purpose; if it isn't, you may be entitled to a repair, replacement or refund. Please contact us at info@mentorify.co.uk as soon as possible if you think there is a problem with your Guide.

8. Accuracy of Content

We take every reasonable care to ensure Guide content is accurate and up to date at the time of publication. However, university entry requirements, tuition fees, visa regulations, and government policies can change. Guides are provided for informational purposes only. Always verify critical information with official sources before making any decision. Beyond the rights you have by law (see section 7), we do not give any further promise about the accuracy or completeness of Guide content.

9. Intellectual Property

All Guide content is the intellectual property of Mentorify Ltd and is protected by the Copyright, Designs and Patents Act 1988. Unauthorised reproduction or distribution constitutes copyright infringement and may result in civil and/or criminal liability.

Part 2 - Tutoring Services

10. Nature of Tutoring Services

Mentorify operates as a tutoring agency, matching Clients with Tutors for 1:1 tutoring across 11+, GCSE, A-Level, and specialist medicine-application coaching (UCAT preparation, medicine interview preparation, and application strategy consultations). Mentorify's role is to vet Tutors, facilitate matching, and arrange payment; Mentorify does not itself deliver tutoring sessions unless a member of the Mentorify team is personally acting as your Tutor.

11. Tutors as Independent Contractors

Tutors engaged by Mentorify are independent, self-employed contractors, not employees, workers or agents of Mentorify Ltd, and are responsible for their own tax and National Insurance. Before a Tutor works with any Student, Mentorify interviews them, checks their identity, student status, grades and right to work, verifies their Enhanced DBS check, and requires them to complete our safeguarding training and sign our Tutor Agreement. Mentorify sets the standards Tutors must follow (including how they communicate with families, lesson reports and safeguarding), reviews lesson reports and checks in with families, but each Tutor decides how they teach and Mentorify does not sit in on lessons.

12. Safeguarding and Minors

Every Tutor completes Mentorify's interview, identity and qualification checks, safeguarding training and an enhanced DBS check before working with any Student. Where the Student is under 18, the enquiry and booking must be submitted by a parent or legal guardian (the Client), who provides their own contact details alongside the Student's. Mentorify will correspond primarily with the Client, not the Student, for all administrative and safeguarding matters concerning a Student under 18. Any safeguarding concern should be raised immediately to info@mentorify.co.uk.

12a. Communication Between Clients and Tutors

Once a match is made, Mentorify creates a WhatsApp group containing the Client, the Tutor and the Mentorify team. All communication between the Client (or Student) and the Tutor must take place only in that group, in lessons, or through Mentorify directly. Clients, Students and Tutors must not contact each other privately by any other means, including private messages, calls, texts, social media or email. Tutors will never message a Student under 18 individually. The Tutor shares the joining link for each lesson in the group. By submitting an enquiry, the Client agrees that their name and phone number will be shared with their matched Tutor in this group, and the Tutor's with them.

Introduction fee: please read this carefully. Mentorify invests significant time and cost in finding, vetting, training and matching each Tutor. While a match is active, and for 12 months after the last lesson with a Tutor through Mentorify, the Client must not arrange or receive tutoring from that Tutor, for the Student or anyone in the same household, other than through Mentorify, and must not pay the Tutor directly. This does not apply to a Tutor the family already worked with before Mentorify introduced them. If a Client breaches this, the Client agrees to pay Mentorify an introduction fee of £300 per Tutor within 30 days of our written request, which reflects the cost to Mentorify of introducing that Tutor. Tutors are bound by an equivalent obligation in their agreement with Mentorify.

13. Booking Process and Matching

Submitting an enquiry does not itself create a booking or guarantee a match. Mentorify aims to respond within 24 hours and, where a suitable Tutor is available, matches the Client with a Tutor and emails both of them.

The Tutor then arranges a free, no-obligation introductory chat of about 20 minutes with the Client (and, where appropriate, the Student) to get to know each other and agree the first lesson. No payment is taken for this chat.

The Tutor adds the lessons agreed with the Client to the Client's Mentorify account, and the Client is emailed to pay for them. A Client may also request an additional lesson from their dashboard, which the Tutor may accept or decline. Standard lessons are one hour. Where a Client specifically asks for a different length (30, 45, 75, 90 or 120 minutes), Mentorify will accommodate it where possible and the price is adjusted pro rata to the hourly rate.

14. Payment for Tutoring Services

Prices are as shown on our Tutoring page when the lessons are booked and are payable to Mentorify Ltd, not to the Tutor. All lessons are paid online, in advance, through the Client's Mentorify account. A lesson is only confirmed, and will only go ahead, once it has been paid for. Payment is processed securely by Stripe; Mentorify does not see or store card details.

First-lesson discount. A Client's first ever Mentorify lesson is discounted by 10%, applied automatically at checkout to one lesson. The discount can be used only once per family, regardless of the number of students, tutors, subjects or accounts. Mentorify may refuse or recover the discount where the same family, phone number, student, payment card or other details indicate it has been used before, including through a different email address. It cannot be combined with any other offer.

Price changes. If Mentorify changes its prices, we will give existing Clients at least 30 days' notice by email. New prices apply only to lessons booked after the change takes effect; lessons already paid for are never charged again.

Lesson credit. Where a paid lesson does not take place for a reason set out in section 15, its full value becomes lesson credit held for that Student. Lesson credit is used automatically to pay for the Student's next lessons, with any Mentorify Tutor, and is shown in the Client's account. Unused lesson credit is refunded to the original payment card on request. If a payment is received for a lesson that has already been paid for or is no longer going ahead, it is also kept as lesson credit and is refundable on request.

After each lesson the Tutor submits a lesson report, which is emailed to the Client and saved in their account. If a report does not match what happened, the Client should tell Mentorify straight away.

15. Cancellation, Rescheduling and Refunds

Your statutory right to cancel. Under the Consumer Contracts Regulations 2013, a Client who is a consumer may cancel a tutoring booking within 14 days of paying for it. If you cancel within that period, we will refund any lessons that have not yet taken place. By asking for lessons to take place within those 14 days, you agree that you must pay for any lessons already delivered before you cancel. To cancel, email info@mentorify.co.uk.

Otherwise, the following rules apply to every paid lesson:

Refunds are made to the original payment card, usually within 5 to 10 working days. If you think a lesson has been recorded incorrectly, please tell us at info@mentorify.co.uk and we will look into it.

16. Conduct and Termination of a Match

If a tutoring match is not working well for either the Client, Student, or Tutor, please contact info@mentorify.co.uk and we will arrange an alternative Tutor where possible, carrying over any lesson credit. Complaints are handled under our complaints procedure. Mentorify reserves the right to decline, pause, or end any tutoring match at its reasonable discretion, including for reasons of conduct or safeguarding.

17. Limitation of Liability (Tutoring)

Mentorify takes reasonable care in selecting and vetting Tutors, including DBS checks. However, as Tutors are independent contractors, Mentorify's liability in connection with the conduct or performance of any individual tutoring session is limited to the fullest extent permitted by law, save that nothing in these Terms limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law, or affects your rights under the Consumer Rights Act 2015, including that our services will be provided with reasonable care and skill.

Part 3 - Webinars

18. Nature of Webinars

From time to time, Mentorify partners with @selfmademedics to offer free live webinars for students applying to UK Medicine and Healthcare. Webinars may be offered on a direct sign-up basis or a waitlist basis, as indicated at the time of sign-up. Joining a waitlist does not guarantee a place; confirmation and joining details will be sent separately ahead of the session.

19. Pricing of Webinars

Most webinars are free. Where a webinar has a charge, the price is clearly shown before you pay.

Paid webinars: cancellations and refunds. You can cancel a paid webinar place for a full refund by emailing info@mentorify.co.uk at least 24 hours before it starts. If we cancel or move a paid webinar and you can't attend the new date, we refund you in full. This does not affect your statutory rights, including your 14-day right to cancel a booking made online.

20. Conduct at Webinars

Attendees are expected to behave respectfully during any live session. Mentorify reserves the right to remove any attendee from a session for inappropriate conduct, without refund where a charge applies.

20a. Personal Statement Reviews

A Personal Statement Review is written feedback on the statement you send us. It is emailed to you as a PDF within 24 hours of your payment, and always before the deadline you give us, as long as that deadline is after you submit. A copy is kept in your Mentorify account so you can download it again.

Our suggestions, including any example rewrites, show you a direction only. Your final statement must be written in your own words: UCAS checks every statement for similarity, and you are responsible for what you submit.

You can send a redrafted statement for a follow-up review at any time. Each review is paid for separately.

General

21. Limitation of Liability (General)

We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill. Otherwise, and to the extent the law allows, our total liability in respect of any Guide, tutoring booking or webinar is limited to the amount you paid for it, and we are not responsible for losses that were not foreseeable. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law, and nothing affects your statutory rights as a consumer.

22. Privacy and Data

Your personal data is processed in accordance with our Privacy Policy and UK GDPR and the Data Protection Act 2018. Contact info@mentorify.co.uk for data-related queries.

23. Termination

We may terminate your Licence, account access, a tutoring arrangement, or your place at a webinar immediately without notice if you breach any provision of these Terms. No refund will be provided upon termination for breach.

24. Governing Law

These Terms are governed by the law of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms.

25. Contact

Mentorify Ltd
Burbage Close, London, SE1 4EW
info@mentorify.co.uk · mentorify.co.uk